Though a little time consuming, if it were my computer I'd start with fully uninstalling Trend Micro temporarily. The open file operation will fail with error -1032 (0xfffffbf8).ĭifferent ways to try and address the issues. The ESENT error was: -1032.Įrror: ( 01:29:33 PM) (Source: ESENT) (EventID: 490) (User: )ĭescription: Catalog Database (4076,D,50) Catalog Database: An attempt to open the file "C:\WINDOWS\system32\CatRoot2\\catdb" for read / write access failed with system error 32 (0x00000020): "The process cannot access the file because it is being used by another process. = Event log errors: =Įrror: ( 02:01:54 PM) (Source: Securit圜enter) (EventID: 17) (User: )ĭescription: Security Center failed to validate caller with error %1.Įrror: ( 01:31:54 PM) (Source: Securit圜enter) (EventID: 17) (User: )Įrror: ( 01:29:33 PM) (Source: Microsoft-Windows-CAPI2) (EventID: 257) (User: )ĭescription: The Cryptographic Services service failed to initialize the Catalog Database. None of the obvious issues, but you are having some conflict that needs to get resolved. Please attach the file in your next reply. Please provide the following logs and we'll verify what is actually going on with your system or Malwarebytes program.Ĭlick the Advanced Options link - do not click Get Started Please run the following for me and we'll see if we can get it resolved for you. Hello error shown indicates that your computer is unable to contact our license server to obtain a token. Before submitting your reply, be sure to enable "Notify me of replies" like so:Ĭlick "Reveal Hidden Contents" below for details on how to attach a file:
You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop
Place a checkmark next to Accept License Agreement and click Next You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply:
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